Welcome to GroveHR, a service offered by RISquare Infoserve Pvt Ltd (“Company”, “We”, “Us”, “Our”, “RISQUARE”). These Terms of Service (“Agreement” or “Terms”) govern your access to and use of our website (the “Site”) and the GroveHR platform and related services (collectively, the “Services”). The term “You” or “Your” refers to the user, visitor, or customer of our Site and Services.

By accessing, browsing, subscribing to, or otherwise using the Site or Services, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree to these Terms, you must not use the Site or Services.

1. Eligibility and Authority

By using the Site or Services, you represent and warrant that:

• You are at least 18 years of age;
• You have the legal capacity and authority to enter into this Agreement;
• If you are accepting these Terms on behalf of a company or other legal entity, you have the authority to bind that entity, in which case “You” and “Your” shall refer to such entity and its authorized users; and
• If you are permitting employees of your organization to access the Services through your account, you have the authority to bind such employees to these Terms.

2. Acceptance of Agreement

This Agreement constitutes the complete and exclusive understanding between you and us regarding the Site and Services, and supersedes all prior agreements, representations, and understandings relating to the same subject matter.

We may update or modify this Agreement from time to time. For material changes, we will provide reasonable notice by updating the “Last updated” date on this page and, where appropriate, notifying registered users by email or through the Site. Your continued use of the Site or Services after such changes take effect constitutes your acceptance of the revised Agreement. We encourage you to review this page periodically.

3. Privacy Policy

Our Privacy Policy forms part of this Agreement. By using the Site or Services, you consent to our collection, use, and disclosure of your personal information in accordance with the Privacy Policy.

4. Data Protection

Where the Services involve processing personal data on behalf of a customer organization — including employee data managed through GroveHR — we act as a data processor / service provider and process such data solely in accordance with the customer’s instructions, this Agreement, and applicable data protection laws. Customers using GroveHR remain responsible, as data controller, for ensuring they have a lawful basis for the personal data they submit to the Services and for informing their employees accordingly. Further details on our data handling practices are available in our Privacy Policy or, on request, in a separate Data Processing Addendum.

5. Contact for Queries

For any questions or concerns regarding these Terms, please contact us at: support@ri-square.com

6. Payment and Billing

• Fees for the Services are charged in accordance with the pricing plan and billing cycle agreed at the time of subscription or as set out in your order form.
• Invoices are payable within the period specified on the invoice. Failure to pay by the due date may result in suspension of the Services until outstanding amounts are settled.
• Except as expressly stated in this Agreement or required by law, all fees already paid are non-refundable.
• You are responsible for any taxes, duties, or statutory deductions (including TDS, where applicable) associated with payments made under this Agreement.

7. Cancellation Policy

We value your relationship with GroveHR and strive to provide a smooth and transparent service experience. If you wish to cancel your subscription, the following conditions apply:

7.1 Minimal Restriction on Cancellation

• GroveHR imposes minimal requirements for discontinuing an account.
• A written cancellation request must be sent at least 30 days in advance to support@RISquare.com.

7.2 Process of Deactivation

• Upon receiving a valid cancellation request, we will process deactivation effective from the end of your current billing cycle.
• If a cancellation request is submitted after an invoice has already been generated for the upcoming billing cycle, cancellation will take effect from the following billing cycle, and the generated invoice remains payable in full.
• Fees already invoiced or paid in advance are non-refundable, except as required by law.

8. User Responsibility

By submitting any material to the Site or Services, you acknowledge and accept full responsibility for the content you provide. This includes ensuring that your submissions are legal, accurate, reliable, appropriate, original, and do not infringe on any copyrights or intellectual property rights. You are responsible for regularly backing up any content you store using the Services.

9. Feedback

If you choose to provide us with suggestions, ideas, or feedback about the Site or Services, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, modify, and incorporate that feedback into our products and services without any obligation to compensate you.

10. Intellectual Property Rights

All content on the Site and Services, including but not limited to text, graphics, logos, trademarks (including “RISQUARE” and “GroveHR”), software, and design elements, is owned by or licensed to RISquare Infoserve Pvt Ltd and is protected by applicable intellectual property laws. Except for the limited right to access and use the Services as permitted under this Agreement, nothing in this Agreement grants you any right, title, license, or ownership interest in our intellectual property.

11. Disclaimer of Warranties

The Site and Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site or Services will be uninterrupted, secure, error-free, or free of viruses or other harmful components.

12. Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

13. Limitation of Liability

To the maximum extent permitted by law, RISquare Infoserve Pvt Ltd, its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of or inability to use the Site or Services, even if advised of the possibility of such damages. Our total liability for any claim arising from this Agreement shall not exceed the amount paid by you, if any, for the Services in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify, defend, and hold harmless RISquare Infoserve Pvt Ltd, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in connection with your breach of this Agreement, your violation of any applicable law, or your misuse of the Site or Services.

15. Termination

We may suspend or terminate your access to the Site or Services, with or without notice, if we reasonably believe you have violated this Agreement, engaged in unlawful or fraudulent activity, or failed to pay amounts due. We reserve the right to terminate accounts that remain inactive for an extended period, after reasonable notice where practicable. Upon termination, your right to use the Site and Services will immediately cease, and any outstanding fees remain payable.

16. Force Majeure

Neither party shall be liable for any failure or delay in performance under this Agreement resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet, telecommunications, or infrastructure failures.

17. Dispute Resolution

In the event of any dispute arising out of or relating to this Agreement, the parties shall first attempt to resolve the matter through good-faith negotiation. If the dispute cannot be resolved within a reasonable period, either party may pursue resolution through the courts identified in Section 12, or through arbitration under the Arbitration and Conciliation Act, 1996, if the parties mutually agree to arbitrate.

18. Severability and Assignment

If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall remain in full force and effect. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

19. Notices

All notices under this Agreement will be provided by email to the address associated with your account, or by posting on the Site. You may send notices to us at support@ri-square.com.